IMPRESS Plus is a training and recruitment company specialized in customer service. Our services include recruitment, customer service training, call evaluation and customer satisfaction survey.
We are here to help you find the right position with the right employer, focusing on your strengths and working with you to improve your future. We recruit candidates for permanent positions within stable and well respected and renowned companies. You are employed and paid directly by the companies we service.
At Groupe Impress Plus Inc. our specialty is Customer Service; companies rely exclusively on us to fulfill their recruitment needs because we provide top notch candidates like you.
We also offer courses in customer service adapted to you needs. It is a intensive training covering different aspects of customer service: professionalism,listening skills, phone techniques, Call center techniques, problem resolution, call evaluation method, retention techniques, stress management, and also basic office software knowledge.
Our trainer have more 15 years of experience in Call center management, operation and customer service management in different industries such as telecommunications, finance, travel,retail, restaurants...
Mission Statement
IMPRESS MEASURE PROGRESS RESULTS EFFICIENCY SUPPORT SUCCESS
Our mission is to become the market leaders by providing highly trained and qualified individuals to employers
by setting the bar for outstanding Customer Service. We do this by
developing individuals as a whole to understand the importance of
outstanding Customer Service and to deliver IMPRESSive Customer Service in their future jobs allowing them to succeed and grow in the business world.
IMPRESS will be synonymous with providing outstanding candidates for Customer Contact Center positions in any industry.
The following statements are the foundation of IMPRESS PLUS:
We set the standard of Customer Service excellence.
Our goal is to increase employee retention rates of your organization and facilitate promoting from within.
We value encouraging the individual to recognize and achieve his/her maximum potential.
We are driven by educating about the benefits
of recognizing the importance of outstanding Customer Service resulting
in the success and growth of your Company
We are driven by a higher goal; to make our society Customer oriented by delivering quality candidates .
Our clients are the reason we exist. We will build long-standing relationships that will last a lifetime.
We will listen to our Customers’ needs and constantly outperform their requirements.
