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IMPRESS to Success
Complete & Personalized Customer Contact Center Training detail
- Customer greeting
- Company ownership
- Communication skills
- Organizational skills
- Listening skills
- Clarify customer’s needs
- Show empathy and respect
- Take ownership (responsibility)
- Phone techniques
- Analyze and evaluate problem
- Decision making
- Problem resolution Types of customers
- Closing of call
- Sales techniques
- The middle ground (win/win for customer and company)
- Office conduct & etiquette
- Team work
- Proactive attitude
- Change & stress
- Solution focus mentality
- Call center evaluation criteria
- Computer notes & coding
- Follow-ups
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Site web fabriqué
avec CreateurWeb.ca Propulsé par DesMondes.com |
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