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IMPRESS to Success
Complete & Personalized Customer Service Training detail
- Customer greeting
- Professional image
- Communication skills
- Organizational skills
- Listening skills
- Clarify customer’s needs
- Take ownership (responsibility)
- Type of customers
- Analyse and evaluate problem
- Decision making
- Resolution of problem
- Persuasion and sales techniques
- Retention of customer
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Site web fabriqué
avec CreateurWeb.ca Propulsé par DesMondes.com |
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