|
|
|
IMPRESS to success
What is Mystery Calling? Click to request a quote Back
Mystery Calls are staged customer calls to your CSR agents with scenarios customized by ‘you’.
This will help you ‘accurately’ evaluate their product and service knowledge, their professionalism, their Customer Service skills, their application of procedures, and any other criteria identified by you.
Some of the advantages are:
- Achieve 100% evaluation ‘equality’; eliminate misdiagnosed calls.
- Know if your agents are giving consistent, impressive Customer Service.
- Identify Customer Service issues before they reach your Customers.
- Identify and ‘prioritize’ training focuses.
- Post training evaluation to identify training effectiveness and assimilation of new information.
- Elimination of random call monitoring by management.
- Identify Customer Service issues before they reach your customers.
|
|
|
|
|
|
Site web fabriqué
avec CreateurWeb.ca Propulsé par DesMondes.com |
|
|
