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IMPRESS to Success
What is Call Quality Evaluation?
The
no.1 challenge for call center managers is time management: so much priorities to handle and not enough time. Are your
managers tired of not having enough time to evaluate, coach and train
their CSR agents?
If the answer is "YES" then your organization can benefit from the Group Impress Plus Inc. Call Quality Evaluation service.
We evaluates calls taken by your CSR agents based on specific and
measurable Call Evaluation parameters that you have identified.
This service not only allows the call evaluation to be objective, it also helps achieve the following:
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Increase productivity for both the manager and the representative.
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More time to focus on planning and coaching
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Knowing precisely if your agents are promoting company products and/or services.
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Accurately identify employee performance (strengths and improvement areas)
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Unbiased call evaluations between employees
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Eliminating customer discrimination
- Scheduled customized individual and group reporting
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