Call evaluation

What is Call Evaluation?    Click to request a quote         Back

The number one issue for Call Center managers is Time Management. Are your managers tired of not having enough time to evaluate, coach and train their CSR agents?

If the answer is ‘YES’ then your organization can benefit from the Group Impress Plus Inc. Call Evaluation service.

This service evaluates calls taken by your CSR agents based on specific and measurable Call Evaluation parameters that ‘you’ have decided.

This service not only allows the call evaluation to be objective, it also helps achieve the following:

•          Increase productivity for both the manager and the CSR agent.

•          More time to focus on planning and coaching; less time doing paperwork.

•          Know precisely if your agents are promoting Company products and/or services.

•          Accurately identify employee performance (high potential vs. low performer).

•          Unbiased call evaluations between employees.

•          Scheduled customized reporting to management.

•          Eliminate customer discrimination.