Groupe Impress Plus Inc. is a company that offers services to increase the performance management of an organization.
Our Turnkey solutions include Recruitment and placement of personnel, Customer service training, Customized Mystery Calling, accurate & Consistent Call Evaluation, and Customer Satisfaction Assessment.
Our goal for your organization is to increase your overall
CallCenter performance and your
bottom line profitability by increasing the quality, productivity,
employee retention rate and facilitate promoting from within.
Our recruitment services are based on the simple concept of competency and positive attitude before everything else.
Our training services are based on the concept of managing expectation and the "why" of things instead of only identifying the "to do's". This will
lead to IMPRESSive customer service, therefore making the customer’s
experience one he looks forward to repeat!!
The
training is an intensive course on customer service covering all
aspects such as: phone techniques, customer contact center etiquette,
evaluation methods, customer retention techniques, coping with stress,
as well as the basic computer skills in the workplace.
Mystery calls are staged customer calls to your agents CSR with scenarios
customized by ‘you’. This will help you ‘accurately’ evaluate their product and
service knowledge, their professionalism, their Customer Service skills, their
application of procedures, and any other criteria identified by you.
Our Team has over 20 years
experience in call center management, operation management and customer
service management in different industries such as Telecommunications,
Finance, Travel, Retail industry, Food industry...
MiSSION
IMPRESS MEASURE PROGRESS RESULTS EFFICIENCY SUPPORT SUCCESS
Our mission is to become the market leaders by providing highly trained and qualified individuals to employers
by setting the bar for outstanding Customer Service. We do this by
developing individuals as a whole to understand the importance of
outstanding Customer Service and to deliver IMPRESSive Customer Service in their future jobs allowing them to succeed and grow in the business world.
IMPRESS will be synonymous with providing outstanding candidates for Customer Contact Center positions in any industry.
The following statements are the foundation of IMPRESS PLUS:
We set the standard of Customer Service excellence.
Our goal is to increase employee retention rates of your organization and facilitate promoting from within.
We value encouraging the individual to recognize and achieve his/her maximum potential.
We are driven by educating about the benefits
of recognizing the importance of outstanding Customer Service resulting
in the success and growth of your Company
We are driven by a higher goal; to make our society Customer oriented by delivering quality candidates
Our clients are the reason we exist. We will build long-standing relationships that will last a lifetime.
We will listen to our Customers’ needs and constantly outperform their requirements.
Let us help you IMPRESS your customers.
Partnering with Groupe IMPRESS Plus Inc. is a WIN WIN situation.
